About - Privacy, Delivery, Returns and Cancellations
Home -> About -> Privacy, Delivery, Returns and Cancellations

Privacy, Delivery, Returns and Cancellations

Our Delivery Policy

We aim to get your magazines or merchandise to you as fast as we can. We normally turn each order around within 48 hours, and use a 48 hour postal service. This means that you should receive your order within five working days.

However, we have one very busy week each month (when the magazine goes to press), and we do take two holidays each year (lucky us!). At those times it will take a little longer to get your magazines to you - thanks for being patient.

You should never have to wait longer than three weeks for an order to be delivered to the UK. If you don't receive your goods within three weeks then you should probably give us a jab to make sure that they haven't gone astray.

We acknowledge every order by email, so you should receive a mail from us confirming that your order has been received. This will also tell you exactly when to expect your goods. Make sure you don't delete it as spam!

Order which are sent outside of the UK are processed just as fast as UK ones, but then they are handed over to the international postal system and we can only cross out fingers and hope that they reach you ok… We use airmail, and generally this gets magazines delivered to anywhere in the world within two weeks.

It Doesn't Fit!

If your shirt doesn't fit then you're welcome to send it back to us at PO Box 66, Bude, EX23 9ZX. You can request a replacement in a different size, or a refund. We will refund the full cost of the goods.

The same applies if it's damaged or badly printed or anything odd like that.

Cancellations

If you decide to cancel your subscription to RealClassic magazine then we will refund the value of the remainder of your outstanding subscription. This is calculated by multiplying the outstanding issues by £2.00 for UK subs, by £2.90 for European subs, and by £4.00 for RoW subs.

(Actually, we've only done this once or twice and normally because of sad circumstances. So this 'policy' is really just what seems reasonable and fair all round).

Trashed Magazines

If you magazine was badly printed or got mashed in the post then we will happily replace it with a squeaky-clean fresh one. Just let us know.

Your Privacy

We (The Cosmic Bike Co Ltd which is run by Frank and Rowena, and RealClassic.co.uk which is managed by Martin) don't share your information with anyone else. We don't sell or give out marketing info, and we don't pass your details to anyone. We don't keep phone numbers on file or anything like that.

We hate being pestered and we hate junk mail, so we do our best not to send anything unwanted.

A mailing house handles the address info for magazine subscribers but they're also bound by the Data Protection Act (and would lose our business if they contacted you or passed on your info).

If your sub lapses then we'll send you up to three reminders, but then we'll assume you've got better things to do with your life and won't pester you again.

Once in a blue moon (maybe twice a year) we might send you an email telling you what's going on at RCHQ. If you don't want to receive it then you can just ask us to delete your email address from our records.

Anything Else?

That should cover everything but if we've missed something then just let us know. We want everyone to be happy and enjoy RealClassic in all its forms, so we're happy to fix any problems.

Contact Us

Our full contact details are here

Home

Like what you see here? Then help to make RealClassic.co.uk even better

© 2002 The Cosmic Motorcycle Co. Ltd / Redleg Interactive Media

You may download pages from this site for your private use. No other reproduction, re-publication, re-transmission or other re-distribution of any part of this site in any medium is permitted except with the written consent of the copyright owner or in accordance with the provisions of the Copyright, Designs and Patents Act 1988.